Terms of service

1. Introduction
   1.1 These general terms and conditions apply when you use our website or when you order products through our online interface.
   1.2 You will find the definition of the terms used in these conditions in Article 26.

2. Acceptance of the Conditions
   2.1 By using our website or placing an order, you declare that:
   (a) you are a natural person at least 18 years of age;
   (b) you are legally authorised to enter into a binding contract with us; and
   (c) no law or agreement prohibits you from entering into a contract with us.

2.2 We may ask you to confirm in writing that you are indeed authorised to accept these conditions.

2.3 You also guarantee that:
(a) you have never been convicted of offences related to computing or the use of the internet; and
(b) you have never been refused or excluded from our products or our website.

2.4 We reserve the right to restrict or refuse your access to our website if we deem it necessary or appropriate.

2.5 By placing an order, you declare that:
(a) you have carefully read and understood these conditions;
(b) your purchase request is entirely based on these conditions;
(c) your order and any confirmation arising from it are governed solely by these conditions; and
(d) you agree to comply with everything set out in these conditions.

2.6 If you do not accept these conditions, we ask you not to use the website or place an order.

2.7 To access certain features of the website or make a purchase, you must first expressly accept these conditions.

2.8 By using our website or placing an order:
(a) you also accept our privacy policy; and
(b) you also accept our responsible use policy (see Article 12 for more information).

2.9 We advise you to save a copy of these conditions for your records.

2.10 If you disagree with all or part of these conditions, we recommend that you do not contact us or place an order.

3. Personal Use
   You declare that you use this website exclusively for purchasing products for personal and private purposes. You are not acting on behalf of an organisation or another person, and you do not use the products for commercial purposes.

4. Prices and Fees
   4.1 The prices indicated on our website include VAT (value-added tax) and other applicable taxes. Any potential shipping fees are included in the price unless stated otherwise.

4.2 Please note that any additional import fees, such as customs duties, import taxes, or local taxes, are not included in the sale price and are your responsibility. In certain cases, these fees may apply depending on the delivery country. We advise you to contact our customer service before ordering to find out whether these fees apply to your order.

4.3 We strive to present all product information, including prices and descriptions, as accurately as possible. However, if a price appears to be incorrect, we will inform you as soon as possible. You will then have the choice to proceed with the order at the corrected price or cancel it free of charge.

4.4 In the event of a pricing error, we are not obligated to deliver the order at the incorrect amount, even if you have already received an order confirmation.

4.5 Prices may be changed at any time. Any price changes do not affect orders already confirmed for which you have received a confirmation.

5. Order and Confirmation
   5.1 Once your order is placed on our website, it is processed subject to availability. If the ordered products are in stock, we will send you an order confirmation confirming receipt of your order.

5.2 A binding purchase contract is concluded only when we send you the order confirmation, and only for the items specifically mentioned.

5.3 If your order contains multiple items, they may be shipped separately and delivered at different times.

5.4 We reserve the right to remove products from our website at any time without prior notice.

5.5 We also reserve the right to refuse or cancel an order, even after sending the order confirmation.

5.6 If we decide to cancel your order after payment, the full amount you have paid will of course be refunded to you.

6. Payment
   6.1 Payment for your order can be made using one of the methods offered on our website. These payments are processed securely via authorised payment providers.

6.2 We cannot be held responsible in the event of fraudulent use of your payment method (bank card, etc.) by a third party, even if the card has been reported stolen.

6.3 You agree not to initiate a chargeback or claim an unjustified refund for a payment made legally in connection with an order.

7. Delivery
   7.1 We do our best to deliver your order to the address you provided during the ordering process.

7.2 An estimated delivery date is communicated to you when finalising your order so that you know when to expect your parcel.

7.3 If delivery to your address is not possible, we will contact you. In this case, the order will be cancelled, and you will be fully refunded.

7.4 As soon as the products are delivered to the delivery address you provided, the responsibility for loss or damage becomes yours.

8. Cancellation or Modification of Your Order
   8.1 After placing an order, you may only modify or cancel it by contacting us by email as soon as possible.

8.2 If your order has already been packaged and is ready for shipment, we can no longer stop or modify it. In that case, you may return it to us after receipt, in accordance with the instructions in Article 10.
If your order is already in transit, it can no longer be cancelled. However, you may inform us in advance of your wish to cancel so that we can prepare your return. To speed up the processing of the return, we ask you to provide proof of shipment. In the event of loss of the parcel during return transit, the refund can only be made from 16 weeks after your initial order.

8.3 As we use a fully automated processing system, your order is usually processed immediately after payment. It is therefore generally impossible to interrupt the shipment process. Only in exceptional cases can we still cancel an order within 24 hours of validation and possibly issue a refund before delivery has taken place.

9. Defective or Damaged Products
   9.1 You acknowledge that the products offered are standard items and are not designed or adapted according to your personal specifications.

9.2 All information, descriptions, and materials on our website are provided as is, without explicit or implied warranties as to their relevance or accuracy.

9.3 The product images on the website are provided for illustration purposes. The product received may differ slightly in details from the one displayed online.

9.4 If you receive a defective or damaged product, please contact us by email. Please include a clear description of the issue as well as a photo clearly showing the defect.

9.5 You may then return the defective product to us in accordance with the instructions described in Article 10.

9.6 Once the returned product is received, we will examine it carefully. The processing time for returns may vary depending on the product and the period.

9.7 If we confirm that the product is indeed defective, we will inform you by email.

9.8 In this case, we commit, at our discretion:
(a) to replace the product free of charge and cover the shipping costs of the new item, provided that the initial product has been returned to us; or
(b) to refund you in full for the purchase price of the defective product, including any return fees. The refund will be made to the account used during the initial payment.

9.9 If, after inspection, the product is not found to be defective, we reserve the right to refuse the refund. Reasonable processing and administrative fees may then be charged to you.

10. Return and Refund Policy
    10.1 Our return policy forms an integral part of these general conditions and constitutes a condition for using the website and validating orders.

10.2 Are you not satisfied with all or part of your order? You may exercise your right of withdrawal within 30 days from the receipt of the last item in your order. To do so, send us an email specifying the information related to the product to be returned, then send it back to our return address.

10.3 Return shipping costs are your responsibility unless stated otherwise or agreed in advance.

10.4 We will only process the refund after the returned product has been received and effectively checked.

10.5 You are responsible for a proper return. The product must be returned in the condition in which you received it: intact, unused, with all original tags, and in its original packaging. Make sure it is properly packaged for transport.

10.6 If the returned product does not meet our return conditions (for example, if it is damaged or visibly used), we reserve the right to refuse the return.

10.7 If the returned item meets all conditions, we will send you a confirmation by email. The refund will then be processed within 7 business days via the payment method used for the order.

10.8 The refund will only be made after receipt and physical inspection of the returned goods.

11. Discount Codes and Vouchers
    11.1 You may use promotional codes or discount vouchers when paying for your order on our website.

11.2 To activate a voucher, enter the corresponding code on the payment page.

11.3 Once validated, the discount amount will automatically be deducted from your order total.

11.4 Only one promotional code is allowed per order.

11.5 Discount vouchers have no monetary value and do not entitle you to interest or a cash refund.

11.6 If the voucher amount is less than the total of your order, you may pay the balance using one of the usual payment methods.

12. Authorised Use of the Website
    12.1 It is forbidden to use the website in any way that could cause damage or disrupt its functioning, accessibility, or security. The following are particularly prohibited:
    (a) any illegal, misleading, harmful, or fraudulent use;
    (b) the distribution or hosting of malicious software such as viruses, spyware, Trojans, or other harmful programs;
    (c) automated data collection (scraping, harvesting, mining) without our prior written consent;
    (d) the use of bots or other automated tools on our website;
    (e) violating the instructions of our “robots.txt” file;
    (f) using data obtained through the website for unsolicited marketing purposes (spam, SMS campaigns, telemarketing);
    (g) contacting users or entities via data obtained from our website;
    (h) copying, modifying, distributing, or reverse engineering the source code without authorisation;
    (i) attempting to develop products or services similar or competitive to ours using information from the website;
    (j) renting, selling, or granting access to the website to third parties;
    (k) accessing the website through a third-party internal network;
    (l) modifying or editing content obtained from the website without express authorisation.

12.2 You are personally responsible for any damage or cost incurred by us due to prohibited use.

12.3 You agree to inform us immediately if you become aware of any abuse of the website as described above.

13. Links To and From Other Websites
    13.1 Our website may contain links to third-party websites. These links are provided solely for informational or service purposes.

13.2 We are not responsible for the content, availability, or reliability of external sites to which these links point.

13.3 You may create a link to our homepage, provided it is done in a fair, legal, and appropriate manner, without damaging our reputation.

13.4 It is forbidden to suggest any collaboration, approval, or support from us without express authorisation.

13.5 You may only create a link to our website from a site you personally manage.

13.6 We reserve the right to revoke, at any time and without notice, permission to create a link to our website.

14. Intellectual Property
    14.1 The structure, source code, and organisation of this website are protected by intellectual property rights and may not be copied or imitated.

14.2 All intellectual property rights related to the website, as well as the content and materials displayed, belong to us or have been licensed to us. These rights are protected by applicable laws. All rights are expressly reserved.

14.3 You may only use our website and its content for personal and non-commercial purposes, in accordance with these conditions. This includes content relating to our products.

14.4 If you suspect a violation of our intellectual property rights, please inform us as soon as possible.

14.5 Our trademarks and logos may not be used without our prior written consent, except in connection with an authorised link to our homepage, in accordance with Article 13.

15. Protection of Personal Data
    15.1 Our privacy policy forms an integral part of these general conditions and constitutes a condition for using the website.

15.2 We use cookies to improve the functioning and user experience of our website. By accepting these conditions, you also consent to the use of cookies as described in our privacy policy.

15.3 When you share personal data with us, we process it confidentially and only in accordance with your authorisation and applicable laws. We implement the necessary technical and organisational measures to ensure its security.

15.4 When additional security agreements are required, documents or information related to the sale may be transmitted to you electronically. This data may be accessible to our staff, representatives, advisors, or any other authorised party if necessary to perform the contract.

16. Security, Viruses, and Abuse
    16.1 Although we do everything possible to ensure the security of our website, we cannot guarantee that it is completely free from errors or malicious software.

16.2 It is your responsibility to protect your own devices and systems when accessing our website. We recommend using up-to-date antivirus software.

16.3 It is strictly forbidden to abuse our website by introducing or spreading viruses, Trojans, malicious software, or any other harmful code.

16.4 Any attempt at unauthorised access to our website, servers, or other systems is prohibited and constitutes a serious violation of these conditions.

16.5 You may not attack our website through a denial-of-service (DoS) or distributed denial-of-service (DDoS) attack.

16.6 If we detect such a violation, we reserve the right to immediately suspend your access to the website and, if necessary, inform the competent authorities.

17. Limitation of Liability
    17.1 To the extent permitted by law, we disclaim all liability for damages or losses resulting from:
    (a) content posted by third parties or other users;
    (b) information posted by us, including errors or outdated data;
    (c) product quality, visuals, or minor deviations from descriptions;
    (d) decisions made based on information on the website;
    (e) the inability to access or use the website (in whole or in part);
    (f) delays or failures due to circumstances beyond our control (breakdowns, disasters, strikes, pandemics, third parties, etc.).

17.2 We are not responsible for indirect damages such as loss of profit, loss of opportunity, damage to reputation, or missed savings – even if such damages were foreseeable.

18. Indemnification
    18.1 You agree to fully indemnify us for any claim, loss, or cost (including legal fees) resulting from:
    (a) a serious violation of these conditions;
    (b) fraud, negligence, or failure to exercise due care;
    (c) abusive or illegal use of the website on your part.

18.2 If we incur costs related to the above, we reserve the right to claim reimbursement from you.

19. Force Majeure
    19.1 In the event of prolonged force majeure (more than 7 days), we reserve the right to terminate the contract with immediate effect. You will then be refunded for the products paid but not received.

19.2 We will determine at our sole discretion how to handle the situation, with the aim of fulfilling our obligations as best as possible.

20. Modifications to the Conditions
    20.1 These conditions may be modified from time to time. If a modification may significantly affect you, we will inform you by email or via the website.

20.2 If you do not accept the new conditions, you must stop using the website and placing orders.

20.3 If you previously accepted these conditions, you may be required to accept them again in the event of substantial changes.

21. Violation of These Conditions
    21.1 In the event of a violation of these conditions, we may apply one of the following measures, depending on the severity:
    (a) send you a formal warning;
    (b) temporarily suspend your access to the website;
    (c) cancel your ongoing orders;
    (d) refuse or block your payments;
    (e) permanently terminate your access to the website.

21.2 If your access is restricted, you must not attempt to bypass this restriction, for example by using another identity or device.

22. Assignment of Rights and Obligations
    22.1 You may not assign your rights or obligations arising from these conditions without our prior written consent.
    22.2 We may transfer our rights or obligations to a third party, provided this does not affect your rights as a consumer.

23. Severability
    If any provision of these conditions is found to be invalid, illegal, or unenforceable, this will not affect the validity of the other provisions. The invalid clause will be replaced by a valid provision that comes as close as possible to the original intention.

24. No Waiver
    The fact that we do not exercise a right or do not respond to a violation of these conditions does not constitute a waiver of that right or any future action.

25. Applicable Law
    These conditions are governed by the law of the country from which our website is operated, and disputes will be submitted to the exclusive jurisdiction of the competent courts in this jurisdiction.

26. Definitions
    In these conditions, the following terms are defined as follows:
    Order: request placed on our website to purchase one or more products;
    Order confirmation: email confirming receipt and acceptance of your order;
    Payment provider: third party responsible for processing online payments;
    Product: any item offered for sale on our website;
    Website: our online sales environment presenting and offering our products.

Do you have any questions or concerns regarding these conditions? Feel free to contact us by email – we will be happy to assist you.

Contact
Do you have any questions or comments regarding these conditions, our products, or the functioning of the website? Feel free to contact us by email. We will be happy to help you.