Billing Terms & Conditions
How to Make a Payment – By Kylie
When you are ready to finalize your order, simply click the “Proceed to Checkout” button. On the payment page, you will see the total amount of your order as well as the fields to fill in for:
your payment method,
your shipping address,
and any other required information.
Accepted Payment Methods
At By Kylie, we accept the following payment methods:
Credit card (Amex, Mastercard, Visa)
Apple Pay
Google Pay
Paypal
The Security of Your Payments
The security of your data is our priority. All credit card transactions are carried out in a secure environment through 128-bit SSL encryption.
To verify that you are indeed on a secure connection, look for the padlock icon in your browser’s address bar.
Your card information is never stored on our site. It is transmitted directly to our banking partners through secure protocols.
You can therefore shop with complete peace of mind.
Order Verification
In order to ensure the security of your purchases, By Kylie may carry out additional verification on certain orders. Make sure that your contact details are accurate and up to date so that we can contact you quickly if necessary.
Contact Details
Do you have any questions or simply wish to speak with us? Feel free to contact us via:
Contact information
Company: By Kylie
Adress: Tagensvej 222, 2200 København, Danmark
Email: info@bykylie.dk
Phone: +4571642989
Customer Service Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT+10 Australia)
We aim to respond to all enquiries within 1–2 business days.
MEET OUR TEAM
Our story began in Denmark, where Freja, Nanna, and Malik discovered a shared love for light and Scandinavian design. We learned how effective well-designed lighting can be in creating warmth and comfort at home from our long, dark days growing up.
It seemed ideal to share this in Australia. Our lamps complement the open lifestyle and emphasis on peaceful, roomy living. That’s why we sell our collection online in Australia — Danish design, clean and timeless, delivered directly to homes.
FREJA - THE SOUL
Freja adds perspective and warmth to everything we do. She has a profound awareness of how light affects a house and its occupants because of her many years of life experience and innate sense of harmony. She feels that a lamp is a source of peace and comfort rather than just an item.
According to Freja, creating environments where people genuinely feel comfortable is more important than following trends when it comes to lighting.
MALIK - THE CREATOR
Malik brings energy and vision to the brand. At 35, his creative background and sharp design instinct drive the look and feel of every lamp we offer. He's always experimenting with new shapes, materials, and ways to combine atmosphere and function.
For Malik, lighting is an expression — of identity, culture, and modern living.
NANNA - THE CONNECTOR
Nanna gives the brand a human touch. Her strengths at thirty are storytelling, communication, and genuinely understanding people. She ensures the brand feels warm, approachable, and connected — from every message to every shared idea.
For Nanna, lighting isn’t just about illumination — it’s about connection, mood, and making people feel at home.